Condiciones generales

 
Apartment booking
  • Your apartment is booked upon receipt of the booking deposit.
  • This prepayment should be made by credit card, paypal or by telephone.
  • Your booking is not confirmed until Barcelonaforrent Apartments receives the pre-payment, and you have received the confirmation email from Barcelonaforrent Apartments.
  • This confirmation email contains all your booking details such as the address of the apartment, contact details, balance due on arrival, and other arrival and departure instructions.
  • On arrival, you must pay the rental balance and the refundable damage deposit.  The payment method is detailed in your reservation confirmation email.
Payment details
  • You should pay the remaining balance by card upon arrival.
  • Under certain circumstances, payment can also be made via bank transfer provided that:
    • the corresponding net amount is received in our bank account 1 week prior to arrival (bank charges are paid for by the guest)
    • we have confirmed reception of such amount in writing
  • Some apartments require a specific payment schedule. Please consult your apartment description for more details.
City Tax
Barcelona’s tourist tax is 2,48€ per person and night, for a maximum of 7 nights. It is not included in the price. Anyone under the age of 17 is exempt. For more information, please check the following link (http://empresa.gencat.cat/web/.content/20_-_turisme/allotjaments_i_establiments_turistics/documents/arxius/resum_practic_en.pdf ).
 
 
Cancellation Policy
  • All cancellations or changes must be made via email or fax. Cancellations or changes by phone are not accepted.
  • The pre-paid booking deposit will not be refunded in the event of cancellation.
  • In the event of cancellation of a fully paid booking (100% of stay) , there is a cancellation charge corresponding to the number of days it was made prior to the day of arrival:
  • Less than 14 days before the booked arrival date: 30% of the total amount
  • Not presenting/ NO SHOW: 100% of the total amount
Damage deposit
Upon arrival guests will be asked to provide a damage deposit as well as a valid credit card number as guarantee for the apartment and its content for any possible damages caused. Please note that by accepting our Terms and Conditions you agree that any damages caused by you or your accompanying party will be deducted from your damage deposit, and that you will also be liable for any excess damages. Depending on the apartment, a damage deposit ranging from 100-450 € will be requested upon arrival. This damage deposit should be paid by credit card. Please see your confirmation email to see which method of payment is required.
  • Credit card: All deposits paid with a credit card will be refunded to that same card used for payment made, between 4 to 7 days following departure into the apartment, and after inspection for damages.
 
Arrival and Departure
Preparation for arrival
  • Please ensure that you provide us with your correct arrival time so that we can plan your check-in and keep us informed of any changes or delays.
  • We will have your contact number and email in the event that we need to contact you with regards to your arrival time. You can send this information via email to info@barcelonaforrent.com, or call (+34) 93 458 63 40.
  • Your confirmation email clearly states where you can find our contact person on the day of your arrival.
Arrival day
  • To our office, where our check-in department will receive you and give you further check-in instructions, keys, and the address of your apartment.
  • The apartment will be available as of 12:00h, however we will always try to accommodate clients arriving early if we possibly can. It is extremely important that we have your correct arrival time. You will be obliged to wait for your contact person and your check-in will be delayed if we do not have this information.
  • Please remember that check-in is between 11.00h and 23.30h. If you are arriving after 23.30h, there is a late check-in fee of 30 - 50 €.
Your departure from the apartment
  • You should leave the apartment before or at 11:00. Leaving after 11:00 without prior authorization will be penalized.
  • If you need to leave the apartment at a later time, please ask if this is possible at check-in. We will try to meet your request if we do not have an early arrival the same day.
  • On the day of your departure you should leave the apartment at least in order with all waste correctly disposed. Please leave the keys on the table and close the door behind you after making sure that you have all your personal belongings with you and after ensuring that the main door to the building is not locked with a key.
  • We can book a taxi prior to your departure if you request one in advance.
 
 
Apartment cleaning
  • The apartment will have been cleaned prior to guests’ arrival.
  • Before leaving, the client is obliged to leave the apartment in perfect conditions, i.e. all waste should be correctly disposed of and the apartment tidied. If not, there will be an additional cleaning charge.
Number and identity of guests
  • The client should inform Barcelonaforrent Apartments the number of guests in the booking.
  • Only those persons indicated in the booking made by the client may enter the apartment, unless an alternative agreement has been reached with Barcelonaforrent Apartments.
  • The number of clients using the apartment should not exceed the number assigned to each apartment, except for in the case of infants under the age of three.
  • Pets are not allowed unless permission has been specifically granted.
  • Should the client fail to comply with any of the aforementioned Terms and Conditions, Barcelonaforrent Apartments reserves the right to ask the client to leave the apartment, and the client in question cannot request any form of compensation.
Conduct in apartments
  • Loud music and parties are strictly prohibited. Guests in a Barcelonaforrent Apartments should be aware that if loud music is played, or a party is held, and the neighbors complain and/or police are called, you may be immediately removed from the apartment regardless of the time, day or night.
  • Noise regulations and respect for other residents between 22:00 and 10.00. We would appreciate your full cooperation in this matter. We hope you understand that these rules are necessary, as our apartments are located in residential buildings with people that have to get up early and go to work. The quiet time in the evening for the neighbors should therefore be respected.
  • The client, on signing the contract at check-in agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves. If this person or any of the accompanying party behaves in an unsuitable and incorrect manner, Barcelonaforrent Apartments reserves the right to ask the person and their accompanying party to leave the apartment. Furthermore, from that moment on they will have no right to future claims or any form of compensation. Finally, the client will lose all payments made including the apartment rental and the deposit.
  • May we remind you that on booking an apartment with Barcelonaforrent Apartments you automatically accept our Terms and Conditions, which we expect you to comply with. You will also have to sign these Terms and Conditions at check-in on the day of your arrival.
Liability
  • Neither Barcelonaforrent Apartments nor the owner will be held responsible for any direct or indirect damages caused to the apartment as consequence of use by the client. This includes damages, insurance, and loss due to fire, theft, and misconduct.
  • In the event that the client fails to comply with the aforementioned Terms and Conditions, Barcelonaforrent Apartments reserves the right to ask the client to leave the apartment, and the client in question cannot request any form of compensation.